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Water Softener Warranty Information

We are pleased to offer warranty on our range of Domestic Water Softeners to give you peace of mind with your purchase. This page contains a general overview of the warranty coverage for our systems, with any terms specific to individual models being available within the product manual for the model purchased. Digital copies of the product manual are available on the product page for the system, found under the ‘resources’ section or can be requested with a member of our team. A comprehensive breakdown of warranty coverage and any applicable exclusions can be found on our Terms & Conditions page.

If you have any questions regarding the warranty offered please do not hesitate to speak to a member of our team who are happy to advise.

Water Softener Warranty

Our warranty covers the product for two years from the date of delivery for defective materials and workmanship under normal use; when installed and operated within recommended parameters. No warranty is made with respect to defects not reported within the warranty period and/or defects or damages due to neglect, misuse, alterations, accident, misapplication, physical damage, fire, acts of god, freezing, hot water or similar causes. For outdoor installations where the softener is not under cover a suitable weatherproof and insulated cover must be used for the warranty to remain valid. In the event of a fault appearing within the warranty period it must be reported immediately by the customer and the goods returned for inspection or be made available to inspect in situ at the manufacturers discretion.

Should the failure be due to manufacture or other workmanship it will be repaired or at the manufacturers discretion, replaced free of charge. If any return carriage was paid, then a refund will be issued for these carriage costs. If the failure is found not to be covered by warranty then the customer will be responsible for any carriage paid and we will advise of the repair costs before proceeding any further with your claim.

Will I Need To Send Back The Softener?
Our warranty ensures we are able to fully investigate any issues that arise with our softeners. Each softener is tested rigorously through thousands of regeneration cycles to ensure a level of performance, so issues are rare. In most cases issues can be resolved with the softener in place, however in some cases it may need to be sent back to us for investigation. Once the softener has been sent back, we will raise an investigation and keep you updated throughout. We urge all of our customers to double check the unit has been installed correctly (along with any programming parameters) with a relevant professional beforehand – to prevent unnecessary claims.

How Do I Send Back The Softener?
To raise a warranty claim we suggest getting in touch either over the phone, or through our contact page. From there a member of our team will be in contact to discuss your issue and arrange a collection or discuss postage options. If the unit is found not to be faulty, then any collection and/or delivery charges will be charged to the customer as defined under our terms and conditions.

How Do I Raise A Warranty Claim?
All warranty claims should be submitted to a member of our team either by email or over the phone within the warranty period. You can also submit a contact form through our website if preferred, which will start the claims process.

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