We are thrilled to introduce our brand new, upgraded AI chatbot! If you have been redirected here from our now-retired, dedicated water softener AI chatbot page, welcome to a much more powerful, seamless, and centralised support experience.
Seamless Live Chat Experience
Our new AI assistant now lives directly within our standard live chat window. This means you get a familiar, easy-to-use interface with the added benefit of a seamless handover to a real person.
We are not replacing our human support team. Instead, we’re simply adding another layer of support to ensure you get the answers you need, faster. If the AI cannot fully resolve your question, it will smoothly transfer your chat to one of our human experts during our normal support hours (Monday to Friday 9am – 5pm). Outside of these times, the chatbot will instantly log your query for our team to resolve as soon as we’re back at our desks.
24/7 Product Support
Previously focused solely on water softeners, our AI has evolved significantly. It is now thoroughly equipped to provide around the clock 24/7 technical support for our entire product range. You can rely on it for:
- Instant answers to complex technical enquiries
- On demand support at any time of the day or night including weekends
- Expert guidance covering all items in our ever-growing product catalogue
The chatbot is currently in its Beta phase, which means we are continuously training and optimising its knowledge base to ensure it can effectively handle all types of enquiries. In future releases, we plan to roll out even more capabilities, including automated support for tasks like order tracking.
Give the newly expanded assistant a try today! Simply click the live chat icon in the bottom right corner to get started.
